Shipping & Delivery
Everything you need to know about how we handle, pack, and deliver your Zyora order with care.
Order Processing
At Zyora, every garment is crafted with intention. Once your order is placed, our team carefully reviews and prepares each piece before it leaves our atelier.
Order Confirmed
You'll receive a confirmation email immediately after placing your order, with your order number and a summary of your purchase.
Quality Check & Packaging
Each item is inspected and elegantly packaged within 1–2 business days. Custom or made-to-order pieces may take 3–7 additional days.
Dispatched
Your order is handed to our courier partner. You'll receive a tracking link via email and WhatsApp as soon as it's dispatched.
Delivered to Your Door
Your Zyora package arrives with care. We recommend being available on the expected delivery date or providing a safe delivery address.
Please note: Orders placed on Sundays or public holidays will be processed on the next working business day. During peak seasons or sale events, processing may take an additional 1–2 days.
Shipping Rates & Timelines
We offer straightforward, transparent shipping charges. Free shipping is available on all orders above ₹2,000 within India.
| Delivery Type | Region | Estimated Time | Charges |
|---|---|---|---|
| Standard Delivery | Kerala | 5 – 7 Business Days | Free above ₹2,000 |
| Standard Delivery | Pan India | 7 – 10 Business Days | ₹79 (Free above ₹2,000) |
| Express Delivery | Kerala | 2 – 3 Business Days | ₹149 |
| Express Delivery | Pan India | 3 – 5 Business Days | ₹249 |
| Same-Day Delivery | Thiruvananthapuram City | Same Business Day | ₹199 |
Shipping charges (if applicable) are calculated at checkout based on your delivery address and order value. The final amount will always be shown before you complete payment.
Order Tracking
Once your order is dispatched, you'll receive a tracking number and a direct tracking link through:
- Email to your registered email address
- WhatsApp message (if number provided at checkout)
- SMS to your registered mobile number
You can also track your order at any time by contacting our team with your order number at hello@zyora.in or via WhatsApp.
Tracking updates may take up to 24 hours to reflect after dispatch. If your tracking link shows no movement after 3 business days, please reach out to us immediately.
Custom & Made-to-Order Pieces
Zyora specialises in bespoke fashion. Custom and made-to-order garments — including bridal couture, gowns, and tailored ethnic wear — follow a different timeline.
- Bridal & Heavy Couture: 15 – 30 business days, depending on complexity and embroidery work
- Custom Gowns & Indo-Western: 10 – 15 business days after design confirmation
- Ethnic & Formal Wear: 7 – 12 business days
- Alteration Orders: 3 – 5 business days after receiving the garment
You will be kept informed throughout the creation process. Our styling team may reach out via WhatsApp to share progress photos or confirm details before dispatch.
Please note: Custom and made-to-order garments are crafted exclusively for you. Once production has begun, these orders cannot be cancelled or refunded unless there is a defect in craftsmanship.
International Shipping
We currently ship to select countries outside India. If you are based abroad and wish to order from Zyora, please reach out to us directly before placing your order so we can confirm availability and shipping costs to your location.
- International delivery typically takes 10 – 21 business days depending on the destination country
- Customs duties, import taxes, and local fees are the responsibility of the buyer
- International shipping charges are calculated individually and communicated before payment
- All international shipments are fully insured and shipped with a tracking number
UAE, UK & GCC customers: We have experience shipping to these regions regularly. Contact us on WhatsApp for the fastest quote and timeline.
Delays & Delivery Issues
While we do everything to ensure timely delivery, certain situations may be beyond our control. Factors that can affect delivery times include:
- Extreme weather conditions or natural disasters
- Courier partner delays during peak seasons (festivals, sale events)
- Incorrect or incomplete delivery address provided at checkout
- Public holidays or courier service disruptions
If your order is significantly delayed beyond the estimated window, please contact us at hello@zyora.in and we will investigate with our courier partner and keep you informed.
If a delivery attempt is made and no one is available to receive it, the courier will typically retry once or leave it at a nearby facility. Please check your tracking link for pickup instructions in such cases.
Returns & Exchanges
We want you to love every Zyora piece. If for any reason you're not completely satisfied, here is our returns & exchange policy:
| Category | Return Eligible? | Window | Condition |
|---|---|---|---|
| Ready-to-Wear | Yes | 7 days from delivery | Unworn, tags intact |
| Custom / Made-to-Order | Defect Only | Within 3 days of delivery | Manufacturing defect |
| Sale / Discounted Items | No Returns | — | All sales final |
| Accessories | Exchange Only | 5 days from delivery | Unused, original packaging |
To initiate a return or exchange, please email us at hello@zyora.in with your order number, photos of the item, and the reason for return. Our team will respond within 24 working hours.
Return shipping costs are borne by the customer for change-of-mind returns. For defective or incorrect items, we will arrange a free pickup or reimburse return shipping costs.
Frequently Asked Questions
Can I change my delivery address after placing an order?
Yes, you can request an address change within 12 hours of placing your order by contacting us immediately at hello@zyora.in or on WhatsApp. Once the order is dispatched, we are unable to redirect it.
Do you ship to all pin codes in India?
We ship to most serviceable pin codes across India. Availability depends on our courier partner's coverage. If your pin code is not serviceable, we will notify you within 24 hours and issue a full refund.
What happens if my package is lost or damaged in transit?
All Zyora shipments are insured. In the unlikely event of a lost or damaged parcel, please contact us within 48 hours of the expected delivery date. We will file a claim with the courier and either resend your order or issue a full refund.
Can I choose a specific delivery date?
At present, we don't offer scheduled delivery slots. However, if you need your order by a specific date (especially for events or weddings), please mention it in the order notes or contact us. We'll do our best to prioritise your order.
I received the wrong item. What should I do?
We sincerely apologise for any error. Please email us at hello@zyora.in with your order number and clear photos of the item received. We will arrange a free pickup and dispatch the correct item at the earliest, usually within 3 business days.
Is cash on delivery (COD) available?
Yes, COD is available for orders within India up to ₹5,000. For custom or high-value orders, we require advance payment. COD is not available for international orders.
Still Have Questions?
Our styling team is happy to help you with anything — from order queries to personal consultations.
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